Arca - Tulum

Fue excelente, una experiencia única. Vale mucho y toma las recomendaciones de los camareros. Excelente servicio y muy amable a todos. Tome una copa en el bar antes o después. También un super servicio y atención del camarero.

Best meal of my life! Would travel back to Tulum to eat at ARCA again. Ana was amazing.

The FOOD was amazing. It was so adventurous and playful. The crabs are the star of the show! We also had Seabass, Shrimps and the Cesar Salat all amazing! Juan was our server and he was AMAZING! The entire support team was attentive and immediately cleared our table.

I would say, come here a night for the ambience and theatrie: interesting food presentation when a waiter was bathed with a stone pot of burning smokers, pleasant cocktails and delicious dishes in the area. BUT the service was probably the least warm and attentive we had for our entire stay. Our first encounter with the host was slightly rudely said that we had to wait because another couple was in front of us (although we had a reservation and since it was only 5:30, the restaurant was still completely empty). Next, our first words of our waitress were clear to us that we had only 1.5 hours at the table if we were not told when entering. Inconsistent when the resto is very busy, but actually it wasn't the whole time we were, and while limited time slots are common, there is a way to convey it in a way that emphasizes that you are happy to have us instead of leading that we need to go soon. Overall, the combined effect was to convey to us that the Resto felt that they were a “es” spot and we were lucky to be there. Again it was cool overall so I don't say go. But after all the warmth of literally everywhere the experience went a bit in comparison and to boot in our last night. I'd say the place would be great if the service improved.

It was a great culinary experience! A little loud but it was lively and fun!

2nd time in Tulum and had to come back to Arca for the delicious drinks and bone marrow. Also, ordered the prawns this time and they were so good we ordered another round. Don’t come to Tulum without eating here.

One of the best dinners ever!

I have been to Tulum three times. The food and service there is truly wonderful, and at the same level of any international city including New York, London or Hong Kong. Unfortunately, ARCA broke that mold and delivered a thoroughly uninspired dining experience. My experience was that ACRA seemed more focused on presentation than the food itself. While very pretty, the tuna ceviche was bland, the pig ragout was dry and lacked flavor, and the portion sizes were so small that my wife and I ate a second meal after 6 expensive tapas. The customer service was also lacking. We were prevented from making any changes to the items on the menu, including ordering a salad with the dressing on the side to allow my wife with a dairy allergy to eat the only green vegetable-based item on the menu. It felt as though our wishes as the customer were subjugated to the artistic expression of a chef who has rested on the laurels of his pedigree at Noma rather than delivering high quality food and service. I recommend avoiding ARCA. There are too many incredible and unpretentious restaurants, that focus on the food and the customer experience, to waste one of the precious few vacation dinners in Tulum at ARCA.